Coronavirus (Covid-19) Information
Thank you to all our patients for their understanding during these unprecedented times. We have made some changes so that we can preserve the service that we are offering during the Coronavirus outbreak and to keep our staff and patients fit and well.
Due to the current Coronavirus pandemic, all GP Practices have been advised to move to a telephone triage system for the GPs and Nursing Team, to reduce the number of patients attending the surgery. This means if you call the practice you will be put on to a list for a same day call back from one of team.
Do not come into the surgery unless you are asked by a clinician to attend. Please be reassured that if you do need to be seen face to face then we will arrange this, otherwise you will be treated over the telephone if appropriate. We are continuing to offer urgent blood tests including warfarin, urgent injections and immunisations.
If the GP or Nurse asks you to come to the surgery, please note that the inner door will be locked and you will need to make yourself known to the reception team when you arrive, this is so that we can control the flow of people through the practice. We have also set up an isolation room which will be accessed via the side of the building. Anyone with any fever that needs to be clinically assessed will be asked to attend that room and given instructions on how to gain access.
We also encourage the use of your online services, SystmOnline if you are registered and also the E-consult facility on our website which enables you to consult with the GP, without the need to register.
We have made the decision to shut our prescription box inside the surgery and we are no longer accepting paper medication requests from patients. Prescription requests should be sent electronically via SystmOnline if you are registered, by email to firstname.lastname@example.org, or you can telephone and speak to one of our reception team to order your medication. Please understand that our phone lines are very busy at the moment because of this.
We will not be issuing paper scripts so please ensure you have a nominated pharmacy for electronic prescribing. We also cannot process any early prescription requests so please don’t order your medication early. They will be returned to the pharmacy or emailed back to you if you do.
The surgery does not offer a delivery service for medication. If you are in receipt of the Vulnerable Patient letter from the NHS, please follow the instructions in the letter. The advice is still to ask a friend, relative or neighbour to collect if for you.
If you have requested a prescription from us, please be assured that we will get it done and sent electronically to your chosen pharmacy as soon as possible. Our phone lines are extremely busy at the moment so please avoid calling us to simply see if your prescription has been processed.
Please DO NOT stockpile medications. This can lead to shortage of items, making it difficult for pharmacies to obtain them. Order your medication at the normal time.
Sick/fit notes for any Covid-19 will be issued via NHS 111 online and not via GP surgeries. Please do not ring us for a sick/fit note if you have to self-isolate or have the virus. Click on this link 111.nhs.uk/isolation-note/ if you are on 7 or 14 day isolation and require a sick note for work.
If you are on 12 weeks isolation due to receiving the letter stating you are in the high risk category, you can use this letter as the sick note for work. You do not require any further evidence apart from this letter.
Patients who are due routine reviews, these will be carried out by telephone. Please do not call or contact the surgery to make your appointment. Instead, one of the nursing team will be contacting you during the month by telephone to carry out your routine review.
Rescue Packs for Patients with Respiratory Conditions
Some inaccurate information has been circulating in the public domain regarding special 'rescue packs' for patients with pre-existing respiratory conditions such as asthma or COPD.
Patients will already have a COPD/asthma rescue pack if they are in the group of patients that this is intended for. Patients are being advised not to contact their GP practice for a rescue pack if they have not had one before.
Changes to Online Booking
We are temporarily suspending online bookings on SystmOnline, for face to face appointments only, including routine GP, blood test and warfarin appointments, due to coronavirus concerns. You will still see bookable GP telephone appointments online if they are available.
The Fremington community has come together to support local vulnerable people who are self-isolating and may need help with prescription collection or dog walking. Go to http://fremingtonsupport.org to find out more.
Patients who are alone or self-isolating can also receive support from NHS Volunteer Responders with such things as shopping, medication, transport or telephone support if you are at risk of loneliness. If you feel you might benefit from the NHS Volunteer Responders scheme, please call the surgery to speak with a GP.
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person
- travelling for work purposes, but only where you cannot work from home
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
you're at high risk of getting seriously ill from coronavirus
you or someone you live with has symptoms of coronavirus
Symptoms and what to do
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online.
Read general information such as:
Advice for everyone
Advice for people at high risk
Symptoms and what to do
Self-isolation if you or someone you live with has symptoms
Getting an isolation note
Support as a clinically extremely vulnerable person
Here is a video about how eConsult works
Accredited Armed Forces veteran friendly GP Practice
The surgery is now an accredited Armed Forces veteran friendly GP practice. This means that as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services This is important in helping ex-forces to get the best care and treatment.
If you are ex-forces, please get in touch to ensure you are getting the best possible care.
(Site updated 03/04/2020)