For treatment at NDDH
North Devon Cancer Care Car Service
The North Devon Cancer Care Car Service helps cancer patients in North Devon & Torridge District areas, who need to get to North Devon District Hospital for oncology or chemotherapy treatment or any other cancer related appointment at local hospitals.
The joint venture between Go North Devon & the North Devon Cancer Care Centre Trust enables Go North Devon to employ drivers, operate a vehicle and provide the co-ordination of this vital service.
It’s a door to door service available Monday to Friday and is available to collect patients from any area in North Devon. The fare is £3 per passenger (single or return). If you are on a low income, patients can reclaim the £3 donation to the charity.
For more information or to book a seat please telephone:
(Mon - Fri 9.30am – 12.30pm)
For treatment at RD&E
The Tarka Line and H2 bus take about the same time as a car or taxi (fastest train 55 minutes average 1hr 9 minutes) and can be bought with a “Plus-Bus” unlimited bus ticket (the H2 bus goes from the station straight to RD&E’s front door). This is all wheelchair accessible to the door of RD&E with no parking worries and considerably less costs. Daily off Peak return is £10.90 with unlimited Bus Travel in Exeter for £2.80. Costs may be refunded – see below.
If a patient is on a low income they can reclaim “reasonable” costs under the NHS Travel Costs Scheme HTCS. The guidance is a little complex and requires the patient to be on specific low-income benefits, but money can be reclaimed on the day from the Hospital Cashiers (in the front hall of RD&E). “Reasonable costs” are normally considered to be public transport or payment of a per mile sum to cover petrol if a relative or friend drives, but the guidance is clear that if the only way is a taxi then a taxi is a “reasonable cost”. Patients may be asked to prove a taxi is the only way for the whole journey - see Tarka Line above. More information can be found at www.gov.uk/help-nhs-costs.
Finally the CCG funds a car-based service for any patient attending healthcare more than three times a week or ten times a month which is assessed and booked by the clinical centres. This would cover repetitive treatment regimens but not one-off appointments where the patient can get into a car. Patients can get advice on travel to an NHS appointment by calling the Patient Transport Advice Service 0345 155 1009. They are based in Exeter but dedicated to NHS transport across the whole of Devon.